FAQ's

Frequently Asked Questions at Crest

Our scheduling team will contact your insurance company to help you figure out coverage.  In most cases, insurance will cover your treatment as Crest participates with most major carriers. If you are someone who does not have insurance, we also do offer self-pay options.

In NJ, patients have direct access to physical therapy, without the need for a referral or prescription from their physician. Direct access provides you with an immediate physical therapy option that allows you to start your treatment as soon as possible.

Please come prepared with the following:

  • Photo ID
  • Insurance card(s)
  • Prescription from your physician (if you were given one)
  • Print and fill out any forms you were instructed to complete. Patient Forms can be found under the Patient Resources tab.
  • If your case is going through worker’s compensation or a motor vehicle accident (MVA), please have the necessary information available:
  • Case Manager/ Adjuster Contact info and Claim Numbers
  • Please arrive 15 minutes before your appointment time to finish any remaining paperwork
  • Please be in comfortable clothing which will allow the therapist to examine the problem areas

Please wear loose and comfortable clothing and sneakers. For example, if you have shoulder pain, wear a short sleeve shirt or a tank top. If you have knee or ankle pain, wear pants you can roll up easily or shorts.

More often than not you will receive treatment during your first appointment after the PT has assessed your injury/condition.

An initial evaluation will be performed at your first appointment.  During your evaluation, a physical therapist will ask you a series of questions about your condition and medical history.  Once they have the preliminary information, they will perform a series of examinations checking range of motion, strength, mobility, and balance, as well as examine areas of injury. The physical therapist will then come up with a treatment plan to discuss with both you and your referring physician.

Your initial evaluation will be about an hour in which a physical therapist will do a one-on-one evaluative session with you. Each session after that can last anywhere from 30-60 minutes based on what your needs are and what your physical therapist has outlined in your treatment plan.

Most patients choose to see the same PT throughout their course of treatment. However, you may choose to see other therapists depending on your schedule.

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